FAQs

/FAQs
FAQs 2017-08-23T09:52:20+00:00
divider logo We provide bespoke catering and services for your special event, whether it be an anniversary party, christening, birthday celebration, business lunch or charity event. We have a wealth of experience in catering for all types of events in different types of venues. A more comprehensive list of events can be found here.
divider logoThe Cherry Catering Company is situated on the Suffolk/Norfolk border in the heart of East Anglia which means we can easily provide high quality catering services to the following towns and surrounding villages:

Aldeburgh, Attleborough, Banham, Beccles, Bungay, Bury St. Edmunds, Debenham, Diss, Earl Soham, Eye, Framlingham, Garboldisham, Halesworth, Harleston, Ipswich, Ixworth, Long Stratton, Lowestoft, Needham Market, Norwich, Saxmundham, Stowmarket, Southwold, Thetford, Wickham Market, Woodbridge, Wymondham, Yoxford.

Please do not worry if your town or village name is not listed, call us with your details and we will let you know if we can provide our catering services to your location. Minimum order charges may apply to certain locations.

divider logoYes. From family favourites to culinary classics, the choice is yours. Our menus are purely suggestions, we are happy to discuss any alternative ideas you may have. Please get in touch to arrange a meeting to discuss your ideas at your convenience – we are happy to do this at a time to suit you (including evenings and weekends). We will go through your individual requirements with you, from the planning of the menu right down to the colour of the napkins.
divider logoSome of our menus include prices. However, most of our event menus are custom designed for an individual event and a particular client. After a brief conversation with us, we will prepare a personal proposal for your budget. The factors that affect the price of an event include the number and kind of menu choices, number of guests, length of the event as well as number of servers required. We try our best to accommodate your budget. Our goal is to give you the fairest price based on your specific needs. 
divider logoOur easy to read contract is laid out so that there are never any hidden costs that are applied the day of the event. If the event is going over the contracted time of the staff we provide the client with the option to extend the staff’s hours.
divider logoIn the catering industry there are a variety of ways to present a proposal to a client. For example, some caterers include only the price of food in the per person cost, others include food and service, others include linens and/or china in the per person charge. It is important when comparing bids from two or more companies that pricing for all of the necessary items are included in both quotes for an accurate comparison.
divider logoNo, quotes and initial consultations are free. Please call Gemma on 07824 818 363 to discuss, or use our contact form.
divider logoOur insurer and lawyer both tell us it’s dangerous to leave food behind, since we give up control over how and when it’s served once we’re not there. On the other hand we don’t want you sitting around, basking in the afterglow of a great event, hungry but with nothing to eat. So we make an effort to leave you with the leftovers we’re comfortable packing up for you from a safety aspect.
divider logo Of course. We regularly cater for gluten free, vegetarian and vegan requests and are happy to provide for any specific requirements you may have. Email or call us to discuss your particular needs.
divider logoGuaranteed guest numbers are required ten days before your event (for weddings we needthree weeks) . You may increase the number of your guests up to three days prior to the event, however we cannot accept decreases in guest counts within seven business days of your event.
divider logoGood question! When planning a party the food should be appropriate to the event and to the venue. If you haven’t the space for your guests to sit down at a table and enjoy their meal then finger food is a great solution. A fork buffet is a more substantial meal and in terms of cost you should consider the possibility of having to hire tables, chairs, linen etc.
divider logoThe Cherry Catering Company has a menu specially designed for Children’s Parties. If children will be attending an adult event then costs per head will be altered accordingly. Children aged between 6-11 years old receive a 50% discount, under 5 years 75% discount and under 2 years are free of charge.
divider logoWe always recommend that you get in contact with us as far in advance as possible to ensure availability on selected dates. However we can cater at short notice if required.
divider logoThe quality and safety of your food is our number one priority. The safe handling begins at our kitchen, where all of our staff that handle food have completed the Level 2 Food Safety & Hygiene course meeting the EU Regulation 852/2004 training requirements. We have temperature controlled insulated cupboards to ensure your food is kept at proper temperature from our kitchen, during transportation and until presented to you, even if no electricity is available. This can be discussed in detail during your consultation. 
divider logoIf you need to postpone your event, you can use your entire deposit amount toward your new date as long as it is rescheduled within six months. Sadly we cannot provide a refund if you cancel your event.  We take a 50% non-refundable deposit to secure the date as many hours go into the planning of your event to ensure its success, often months before it occurs. We will have most likely refused additional events for that day and cannot recoup those we have turned away.
divider logoYes. We have a caterer’s policy including public liability insurance of £5 million.
divider logoNo. But we’re working on it and in the meantime we’re very happy to advise you on matching the wines to the food.
divider logoWe agree an engagement document with all our clients so they know what we’ve agreed to do and what they’ve agreed to do. Our Standard Engagement Document covers all terms and conditions.